Responsible for ensuring that the lettings department runs smoothly by assisting in any day-to-day tasks required.
To provide unrivaled levels of customer service whilst building relationships at all levels and achieving results. To actively demonstrate the ability to expand and develop the current role and add value to the office and the company.
Principal Responsibilities
- Liaise on a day-to-day basis with existing and new customers ensuring the highest standard of customer service are met whilst providing excellent customer care and support.
- Handle property maintenance as issues are reported
- Build and maintain strong relationships with landlords and tenants.
- Develop relationships with contractors and organise estimates, repairs and maintenance as appropriate
- Organise gas and electrical safety maintenance files for all managed properties.
- Maintain an excellent standard of company records.
- Work closely with other third-party operators where appropriate to exceed customer expectations, this includes upselling services we offer, maximising income.
- Administer all responsibilities in the most cost-effective way and always operate within approved budgets and Company Policies
- Registering applicants onto mailing list
- Any ad hoc duties as required by senior management.
- Receiving and processing an application including referencing
- Organising, booking, confirming, and attending property viewings
- Viewing call backs within 24 hours of viewings as per software requirements
- Assisting with arranging tenancy renewals with rent increases
- Able to work independently yet be a team player
Experience / Qualities Required
- Strong Communicator both verbal and written/Numerate/Well organised
- Previous Experience in the Lettings industry is preferred
- Results Orientated/Self Motivated/Team Player.
- Persuasive with high energy level but reliable and committed
- Ideally already demonstrated excellent customer service
- Ability to manage multiple priorities and work to deadline
- Smart appearance
