Summary of Position:
As a Trainee Sales Negotiator, you will provide high-quality customer service while building relationships with colleagues and clients. Your responsibilities will include assisting in booking valuations and viewings, maintaining customer records, and supporting sales targets.
This role emphasises delivering exceptional customer service, building relationships, and supporting the achievement of set targets and KPIs.
Most work will be office-based; however, a portion may involve conducting viewings when appropriate. You will also communicate with staff members at other sales offices.
Duties and Responsibilities:
Customer Engagement and Relationship Management:
• Assist in liaising daily with customers and managing customer enquiries
• Accompany senior staff on viewings with clients to understand client needs
• Encourage follow-up viewings and offers where appropriate
• Help maintain company records to an excellent standard
• Liaise with clients and solicitors as needed to deliver excellent customer service
• Communicate the Company vision/values to customers and third parties when appropriate.
Administrative Management:
• Assist in booking viewings using the company’s system
• Help complete and update customer records in the system
• Enter customer viewing feedback into the system
• Support the management and maintenance of all administrative systems and procedures daily
• Administer responsibilities cost-effectively within approved budgets and Company Policies
Business Development and Sales Generation:
• Support the generation of offers
• Assist in generating new business by booking valuation appointments
• Observe and learn how to conduct valuations and instructions
• Support the sales progression process
Collaboration and Leadership:
• Support the generation of offers
• Assist in generating new business by booking valuation appointments
• Observe and learn how to conduct valuations and instructions
• Support the sales progression process
Role Specific Competencies
• Property Market Expertise: Demonstrate an understand local property dynamics, pricing, regulations, and transaction processes to navigate the market effectively.
• Negotiation and Communication Skills: Develop negotiation and communicate skills clearly with clients, colleagues, and stakeholders throughout the sales process.
• Customer Relationship Management: Learn to build and maintain positive client relationships, provide excellent service, and understand individual needs.
• Sales and Business Development: Assist in generating leads, converting enquiries, securing offers and sales, while supporting sales targets and strategies.
• Organisational and Administrative Proficiency: Help manage tasks, appointments, and administrative duties efficiently, ensuring accuracy, compliance, and timely completion.
• Problem-Solving and Adaptability: Assist in identifying and addressing transaction challenges, employing creative problem-solving, and adapting to market changes and client demands.
Principal Measures / KPI’s
• Property Sales Volume: Track successful property sales, including inter-branch referrals.
• Customer Satisfaction: Measure client feedback, and referrals to reflect service quality.
• Conversion Rate: Monitor inquiries to viewings, valuations, and offers, showcasing support effectiveness.
• Administrative Efficiency: Assess task completion time and accuracy, including referral documentation.
• Negotiation Success: Track offer acceptance and sales income to reflect developing negotiation skills.
• Problem Resolution Time: Assist in the measurement of transactional issue resolution, including mortgage and conveyancing referrals.
Knowledge & Experience
• To increase knowledge of the Property Market
• Gain sales and negotiation skills
• Demonstrate knowledge of Customer Relationship Management
• Development of administrative proficiency:
• Adopt a problem-solving aptitude:
• Collaborate with the team:
Training & Qualifications
• 3 GCSEs at grade 4 or above (C or more in the old grading system)
• Hunters Academy Training endorsed by Propertymark (ARLA and NAEA) will be provided
Key Communications
All employees, Managers, Directors within the Sales team, customers, solicitors, and external suppliers if there is any. (The line manager will confirm this.)
